MODULAR, CONFIGURABLE & LIGHTNING FAST
ONE INTERFACE TO NAVIGATE THE
ENTIRE WARRANTY INDUSTRY
- effortless scheduling & dispatching
- field work management
- automated claims processing
- real-time updates and powerful analytics
ServiceBench connects the people who make and sell products
to the people who install and service them.
MANUFACTURERS AND RETAILERS
SERVICE PROVIDERS
Configure and manage your unique network of service providers, parts suppliers, distributors, and other partners.
Get connected to receive jobs, order parts, submit claims, receive payments, and manage your service operations.
JOB INTAKE AND SCHEDULING
A single point of contact receives customer repair requests and tracks service to completion.
Customer service reps schedule repairs based on various service provider attributes, including:
- availability
- location
- products serviced
- consumer ratings
JOB INTAKE AND SCHEDULING
ServiceBench can augment or replace your customer relationship management software.
Warranty Providers
ServiceBench can integrate with your CRM
Service Providers
ServiceBench can integrate with your business management system
JOB INTAKE AND SCHEDULING
You can set up ServiceBench to send customer and service center notifications.
text alerts
email alerts
phone alerts
“Your service technician will be there in 15 minutes.”
JOB DISTRIBUTION
Repair jobs, depot work, and installs are instantly dispatched to service providers.
Service providers can:
- manage resource availability
- accept, dispatch, and monitor jobs
- verify warranty authorizations
- update job status
- connect field techs with mobile app
SERVICE MANAGEMENT
Exceptional customer service is ensured by real-time network and performance measurement.
- measurement of service through surveys and real-time stats
- verification of background screening
- validation of trade licenses and certification
- automated online contract renewals
Manufacturers and Retailers
consistent customer satisfaction increases brand loyalty
Service Providers
recognition for great customer service drives more business
PARTS MANAGEMENT
Service providers can order parts from multiple suppliers from one powerful application.
View parts availability in real time, expedite ordering, track shipments and manage your account.
CLAIMS MANAGEMENT
Claims are instantly validated and processed.
- online system unifies all service partners
- rapid consumer product warranty registrations
- expedited reimbursement
- faulty part cost recovery
- synchronized and integrated with your enterprise systems
REPORTING AND ANALYTICS
Powerful business intelligence and network operations data help you manage your business.
Keep competitive with real-time,
actionable feedback delivered in an
easy-to-understand format.
REPORTING AND ANALYTICS
Manufacturers can improve product quality with ServiceBench analytics.
- real-time feedback to product engineering
- product failure analysis
- early issue identification
REPORTING AND ANALYTICS
The data collected during the warranty process reveals patterns, relationship, and trends.
- reduce operating costs
- improve service quality
- identify and prevent fraud
SERVICE ADMINISTRATORS
MAXIMIZE EFFICIENCY, LOWER COST,
AND DELIVER GREAT CUSTOMER SERVICE
or call 855-308-7297
SERVICE PROVIDERS
Turbocharge your operations with
ServiceBench Mobile
or call 1.855.308.7297